Answer of your leaving message
We received the faulty product from our customer. Could you tell me how to return it for repair or replacement in Australia?
Fault: no connection . Connect to the power cord. Power indicate blue LED on constantly, no flash indicate. it cannot scan QR code . Item is not respond whatever press the reset button or Charge WPN etc. Our customer is purchase on 22/06/2017 and return on 28/11/2017.

by AndyLi

Dear Andy, thank you for the mail.
This device ICMa0ge4p, warranty expired in Nov. 2016 by record.
For the symptom:
You may try the manual firmware update:
Please must use this tool to format the SD card on PC
Rebuild the firmware from the external SD card :
This is a manual re-build firmware procedure for your reference
(recovery and cure rate is more than 90% )
Download file [PC]
- Uncompress/unzip it to root directory of a MicroSD card [PC->SD]
- Insert the card to iCam or iBabi
- Plug power cord of it. CAM will auto detect the codes in the Card
to do the update ( blue light is on )
D. Auto motor calibration/rotation (About 40~50 seconds)
- Wait till front blue led is blinking. (About 2-3 minutes)
- Unplug power cord
- Take card out.
- Plug power cord again and the blue led will keep blink ( waiting for installation )

Installation: / If you are successful, please erase the card for normal use.

PS – this is what you see during the process
Insert the card with unzipped files
Plug in power
Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds
Two short beeps ( writing complete )
Blue and Green lights blinking – done ( wrote in )
Unplug the power
Remove the SD and erase it

Thank you