Answer of your leaving message
I have a new router. My phone is properly re-connected to the wifi. My device will not read the QR code. Both the blue and green lights are blinking.
What can I do to reconnect?

by Charles Saunders


Dear Charles, thank you for the mail.
Please kindly perform the hardware reset and reinstall for this case. The camera remembers the old router's information and setting which makes it not able to accept another router.

Reset and Reinstallation
( delete the camera by the app sliding toolbar 'Delete’ first )
B.1 RESET : https://www.youtube.com/watch?v=VNvftkbS__c
B.2 INSTALL : https://www.youtube.com/watch?v=IR_m6dlKmAo / https://www.youtube.com/watch?v=V-j_OzXsANo

Thank you