Answer of your leaving message
old phone died, so added app to new phone, but can't get it to all connect.

by lingerfelt


Dear Mrs. lingerfelt, thank you for the mail.

If the old phone is not available anymore; then, camera a hardware reset and reinstallation on the phone is needed.
B.1 RESET : https://www.youtube.com/watch?v=VNvftkbS__c
B.2 INSTALL : https://www.youtube.com/watch?v=IR_m6dlKmAo / https://www.youtube.com/watch?v=V-j_OzXsANo

Hope this helps. Thank you
Sonny