Answer of your leaving message
Device always offline and cannot connect the server

2018-01-04 04:06:44****************************************
After factory reset the device and pair again, the AI recognition alert function was deemed, is it normal? as I using from Dec 15, and unable to retrieve the camera

by Law

Dear Mr. Law, thank you for the mail. For offline symptom :

A. Server or internet :
For internet : need to cross check different connection source
to double check. Ex. phone through different wifi and 4G to
For server : Normally with 15, 100, 105, 1001 error codes. it
is our issue. Please try it from time to time
to check if it is recovered.
B. For hardware : ( check one by one alone to identify )
1. Please use another set of AC and cable to try if it is the
2. Please use this tool to check/format SD card if healthy.
3. Hardware reset and reinstall
4. Rebuild firmware manually :

Rebuild the firmware from the external SD card :
This is a manual re-build firmware procedure for your reference
(recovery and cure rate is more than 90% )
Download file [PC]
- Uncompress/unzip it to ROOT directory of a MicroSD card [PC->SD]
- Insert the card to iCam or iBabi
- Plug power cord of it. CAM will auto detect the codes in the Card
to do the update ( blue light is on )
D. Auto motor calibration/rotation (About 40~50 seconds)
- Wait till front blue led is blinking. (About 2-3 minutes)
- Unplug power cord
- Take card out.
- Plug power cord again and the blue led will keep blink (
waiting for installation )

Installation: / If you are successful, please erase the card for normal use.

PS – this is what you see during the process
Insert the card with unzipped files
Plug in power
Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds
Two short beeps ( writing complete )
Blue and Green lights blinking – done ( wrote in )
Unplug the power
Remove the SD and erase it

Thank you

Please observe 1~2 days if the face recognition option is still gray and off. Please contact us again. Thank you. For other features, please kindly refer to