Answer of your leaving message
I was just billed for a year for two subscriptions to your platinum service. I didn’t receive any notice of this ahead of time. I no longer own these cameras and want my subscriptions cancelled and my money refunded. The subscription period hasn’t even started as I just received the invoice. Please refund both invoice 1515642181 and 1515642230. I will keep my Gold plan with another camera that is still active. Thank you.

2018-01-11 04:15:31****************************************
I plan to purchase new cameras and use your service again once I move into a new apartment. The last cameras were sold with my old apartment.

2018-01-11 08:50:41****************************************
Yes, I will go ahead and buy the cameras. Should I paste the invoice number here to transfer the subscription?

2018-01-11 09:00:36****************************************
Yes. Do I post the invoice number here to transfer the service?

2018-01-11 09:20:13****************************************
Great. Thank you. I don’t know the old device numbers. But my gmail account is dereksheeler@gmail.com. The order was just placed. The two new devices (I don’t know their numbers) are on the following order:
Order Number 1515661538
Transaction No. 2000001567
Auth. Response Time 2018-01-11 09:07:44
Transaction Successful

2018-01-11 09:46:49****************************************
Thank you! I really appreciate your help.

by Derek sheeler


Dear Derek, thank you for kind inquiry. The cloud service is a prepay base service, that is, the payment has been distributed to all partners and providers- not refundable. Therefore, would you please purchase the cameras ASAP, and we can transfer the subscription to the new camera IDs ASAP? Thank you for kind understanding. We can cancel it now, but this period paid is done for the future services, the cancellation is to secure no any further fee or charges. Thank you.



Thank you. Yes, if you know both old and new camera AMID numbers, it is the ID we set the camera cloud service. If you do not remember old AMIDs, it is fine :
1. Provide the new Camera AMID/Invoice numbers
2. Provide old invoice numbers or the gmail account registered,
we can search it for you. Once we find the old camera ID, we
will transfer the subscriptions to the new cameras provided.

Thank yoiu



Got it. We will process it and confirm to you in 1~2 workings. Thank you.